Thank you for shopping at Zion Prints. We want to ensure you have a satisfying experience with our products. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

1.1 Eligibility Criteria:

You have 15 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
1.2 Non-returnable items:

Gift cards
Downloadable software products
Personalized items
Items that are not in their original condition, damaged, or missing parts for reasons not due to our error
1.3 Return Process:

To initiate a return, please contact us at info@zionprints.shop to obtain a Return Merchandise Authorization (RMA) number.
Clearly state the reason for the return and provide any necessary details.
Once you receive the RMA number, securely package your item(s) along with the original receipt or proof of purchase and ship it to the address provided.
Customers are responsible for return shipping costs.

1.4 Refunds:

• Once we receive your item, we will inspect it and notify you that we have received your returned item.
• We will immediately notify you on the status of your refund after inspecting the item.
• If your return is approved, we will initiate a refund to your original method of payment.
• Refunds may take a few business days to process, depending on your payment provider’s policies.
• Shipping costs are non-refundable, and the cost of return shipping will be deducted from your refund.

2. Exchanges

2.1 Eligibility Criteria:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [insert email address] to obtain an RMA number.

3. Damaged or Defective Items

3.1 Eligibility Criteria:

• If you receive a damaged or defective item, please contact us immediately upon receipt of the product.
• Provide clear photos of the damaged or defective item(s) along with your order number and a description of the issue.
• We will assess the situation and provide instructions on how to proceed with returning the item for a refund or replacement.

4. Cancellations

4.1 Cancellation Policy:

• Orders can be canceled within 24 hours of purchase, provided they have not been shipped.
• If you wish to cancel your order, please contact us immediately at info@zionprints.shop
• Once an order has been shipped, it cannot be canceled, and the standard return process applies.

5. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

By email: info@zionprints.shop
By visiting this page on our website: https://zionprints.shop/contact-us/